new printer set up

[milowrigley]

I was given a new 8600 printer by my son-in-law because he didnt need two. The three color cartridges were in the box, but There was not a black cartridge in the box so I bought a new one. I installed them all but The printer says I need to install the set up ink cartridges to proceed. Do I need to buy new set up cartridges or is thgere a work around. When I check the printer supplies, the message sayd they are all incompatible although they are all OEM ink cartridges. Is there a phone number I can call HP about it?

[Sneha_01]

Hi @milowrigley  

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support