not printing from computer to 8120e ptinter

[mifacl]

computer not connecting to printer. just installed

[Max3Aj]

@mifacl, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP OfficeJet Pro 8125e All-in-One Printer is not printing from your Windows 11 computer, and you've just installed it, here are some steps to help you get it working:

Check Printer Connection

• Ensure the printer is powered on.
• If using Wi-Fi, confirm the wireless light on the printer is solid (not blinking).
• If using USB, make sure the cable is securely connected to both the printer and the PC.

Remove and Reinstall the Printer

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Select your printer and click Remove device.
• Restart your computer.

Restore Network Settings (for Wi-Fi setup)

• On the printer control panel, go to:
  • Setup > Network Setup > Restore Network Settings
• This puts the printer in Wi-Fi setup mode.

Download and Install Latest Drivers

• Visit the official HP driver page for your printer:
  HP OfficeJet Pro 8125e Drivers & Software
• Download HP Easy Start to automatically detect and install the correct drivers.

Use HP Smart App (Recommended)

• Download the HP Smart app from the Microsoft Store. HP Smart
• Open the app and follow the prompts to add your printer.
• This app helps with setup, printing, scanning, and troubleshooting.

Windows Update

• Go to Settings > Windows Update and check for updates.
• Install any pending updates and restart your PC. 

You may refer to this document - HP printer does not work after upgrading to Windows 11 | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[mifacl]

Had to reinstall drives for printer and scanner. Thanks

[Max3Aj · Accepted solution]

@mifacl, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution'. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj