officejet 7310 lost funtions

[NotAClue1]

I have a HP Officejet 7310 All-in-One printer.  Up until a few weeks ago it was working fine.  Now I have lost PRINT QUALITY, PAPER TYPE, and AUTOMATICE TWO SIDED PRINTING.  Any ideas?

[Jeet_singh]

@NotAClue1,

Welcome to HP Support Community,

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

I would suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[NotAClue1]

thanks for reply. no time today to try but will do this weekend and let you know what happens.

[Jeet_singh]

@NotAClue1,

Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.

Regards,

[NotAClue1]

2 of the 3 printing preferences were restored, Print Quality and Paper Type.  I still don’t have the Automatic Print On Both Sides option.  In the Print On Both Sides drop-down all I get is Off, Manually, Left Edge Booklet, and Right Edge Booklet.

I know the duplex add-on (double sided print thing) on the back of the printer is working because I can do 2-sided copies from front panel of printer.

Any ideas about the Auto 2-sided printing?

[Jeet_singh · Accepted solution]

@NotAClue1,

In this scenario, I would suggest you uninstall the printer from the root level.

Once done, go ahead and create a new user account. 

Please follow the instructions from this support document to create a new user account - Click here

Once done, restart the computer. 

Now login to the new user account and then follow the steps from the previous post to go ahead and install the full feature for this printer. 

Let me know how it goes for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[NotAClue1]

Everything looks to be back to normal.  I have the automatic two-sided option again.  I haven’t tested everything yet but it looks promising.

The fix: I installed the print through the windows Add a Print (windows drivers).

“Control Panel\Devices and Printers Add a printer”

Thanks for the help.

[Jeet_singh]

@NotAClue1,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀