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Officejet pro 8610

so i have an HP Officejet pro 8610 and it had this problem showing up that the printhead is missing or broken the printhead looked good i dont think its broken so i looked up how to solve this problem i found out theres a bios so i opened the bios upon starting and i full resetted the thing its worked the error didnt show up again but upon trying to print something, nothing would happen then i started to play around with the secret menu and the service test stuff some stuff didnt work and the whole printer just froze when trying some tests then i played around in the bios again and after that it just gets stuck in the setup initializing now i cant do anything with it i tried oobe reset it but even that fails to wipe the issue is there something that could help? dont tell me to buy a new one or to call the support i just want to repair it by myself

1 REPLY 1
HP Recommended

Hi @Muldenkipper,

 

Welcome to the HP Support Community

 

Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a semi-full reset to restore the printer back to its original settings.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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