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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- password lock out

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06-29-2025 03:32 AM
hi all
i have locked my self out i ca not reset password - i didnt make a note off 😞
as i was trying to understand how you scan to computor -
sorry dyisleixc = which dont help - tried videos
can not call hp till tomz
cheers
c
07-01-2025 03:53 AM
@CAZZ4, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Since you've been locked out and can't reset the password, the best way forward is to restore the printer to factory defaults, which will remove the password and let you start fresh.
Steps to Reset HP Smart Tank 7605 to Factory Defaults:
- On the printer control panel, press and hold the Information button (i) for about 5 seconds until all the control panel buttons light up.
- Once all buttons are lit, press the following buttons in sequence:
- Back button
- Cancel button
- Back button
- Cancel button
- This should trigger a factory reset. The printer will restart and return to its default settings, including clearing any passwords.
You may refer to this document - Restore factory defaults on HP Smart Tank 670, 720, 750, 6000, 7000, 7300 printers | HP® Support
After Reset – Setting Up Scan to Computer
Once your printer is reset, you can set up Scan to Computer using the HP Smart app:
- Download or open the HP Smart app on your Windows 11 PC: HP Smart
- Add your printer again.
- Go to the Scan section and follow the prompts to enable Scan to Computer.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support