• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
envy 7855
Microsoft Windows 10 (64-bit)

Envy 7855 printer does not detect usb connection.

1 REPLY 1
HP Recommended

@geherb 

 

Normally you have to follow the right step to install software and DO NOT plug in the printer before the process asking for. One more thing, please try USB 2.0 (not USB 3.0) port.

 

Please try

 

(a) Download software and driver and save on your computer

         https://ftp.hp.com/pub/softlib/software13/printers/EN7800/EN7800_Full_WebPack_44.4.2679.exe

(b) Run downloaded file

(c) Select USB connection and plug printer and the process asking for,

(d) Follow on screen instructions.

 

Regards.

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.