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‎04-01-2022 09:49 PM - last edited on ‎04-04-2022 10:01 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows Server 2019

I have now installed WS 2022 and have the same issues of several before me when trying to install any of the printer driver mis, I get OS no supported. 

 

Please help

2 REPLIES 2

‎04-01-2022 09:54 PM

HP Recommended

When chatting HP support today, they have a man that says he is a certified MASTER tech or such and he gets remote access runs a scan and tells me i have malware AAEE and it has corrupted all my files and such and he will rid it for 680.00 USD by a company named US repairs and they they will install Symantec End point security and trend micro and only charge me the 680 for them and 3 years use and then  the repair will be free.  Now I have had this server on line 3 days ONLY!  Also I am poositvie he is mistaken about the virus.  I watched them run SFC / scanow and it returned no corrupted files.  He was also unable to install this driver and says he is having a server driver sent to him and will fix this tomorrow.. 

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‎04-04-2022 03:05 AM

HP Recommended

Good advise.  Do you have a solution to my problem?

 

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