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‎07-07-2024 07:24 PM

HP Recommended

I have a hp envy5014 printer it shows driver is unavailable in the setting section on my computer any ideas tried letting the computer find the drivers it but showed could not install them?? 

Category:
5 REPLIES 5

‎07-08-2024 06:10 AM

HP Recommended

Hello, BEAR369, how are you ?


Here in the link below it has the installation procedure via MS Store, if it doesn't work, there is another one that you can install directly on your computer.

 

MS Store:

https://support.hp.com/ca-en/drivers/hp-envy-5000-all-in-one-printer-series/model/30206161

 

The computer:

https://support.hp.com/ca-en/drivers/swdetails/hp-envy-5000-all-in-one-printer-series/model/30206161...

 

Waiting

 

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‎07-11-2024 08:40 AM

HP Recommended

first thank you for your reply.. tried the hp smart gave me a problem during installation.. tried too manually install failed to.. did the full webpack.. gave me a call to driver package install return error  . printer worked fine till now.. 

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‎07-11-2024 09:13 AM

HP Recommended

Hello,

 

But neither of the two installations worked?

 

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‎07-11-2024 10:44 AM

HP Recommended

yes neither did.. wish I could find my old installer cd.. just about ready just to get a new one..

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‎07-11-2024 10:47 AM

HP Recommended

Hello,

 

Try install for windows driver:

 

https://support.hp.com/us-en/document/ish_2224996-1993298-16

 

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