printer won't scan a document

[Dan627]

hp smart won't open and can't  scan

[Sneha_01]

Hi @Dan627,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is not scanning documents and HP Smart won't open, there are several steps you can take to troubleshoot and resolve the issue:

Restart the Printer and Computer: Sometimes, a simple restart can resolve temporary issues. Turn off the printer, wait for a few seconds, and then turn it back on. Also, restart your computer to ensure a fresh start.

Check Printer Connection: Ensure that your printer is properly connected to your computer and the network (if it's a network-connected printer). If you're using a USB connection, make sure the cable is securely plugged in. For wireless printers, verify that the printer is connected to the correct Wi-Fi network.

Update Printer Drivers: Make sure you have the latest printer drivers installed on your computer. Outdated or corrupted drivers can cause scanning issues. You can download the latest drivers from the printer manufacturer's website or use HP Smart to automatically update them.

Check for Software Updates: Ensure that HP Smart is up to date. Check for any available updates in the app store or through the HP website and install them if necessary.

Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor utility from the HP website. This tool can help diagnose and resolve common printing and scanning problems.

Reinstall HP Smart: If HP Smart won't open, try reinstalling the app on your computer. Uninstall it through the Control Panel (Windows) or the Applications folder (Mac), and then download and install the latest version from the app store or the HP website.

Check for Error Messages: If there are any error messages displayed on the printer or computer screen when attempting to scan, take note of them. Error messages can provide clues about what might be causing the issue.

Try Scanning from Another Application: If HP Smart is not working, try scanning from another scanning application (e.g., Windows Fax and Scan or Image Capture on Mac). This can help determine if the issue is specific to HP Smart or a more general scanning problem.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support