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‎07-22-2025 09:17 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

Hello,

I'm having an issue with my printer not printing as expected. It can print configurations and perform wireless setups directly from the printer, but when I try to send a document, it won't print. I've also attempted to copy a document, but that doesn't work either. I downloaded the Easy Start app and connected to the printer, but I still can't print the test page.

Additionally, I cannot perform a test scan. There are no issues with the internet, and I've updated everything. I have already conducted both a factory reset and a semi-full reset, but nothing seems to help.

I've tried several devices, including a Mac, iPads, Windows computers, and Android devices—none of them are successful.

Please help.

Thank you!

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