"The Server Stumbled, We all have bad days" Error message attempting to download drivers

[Navillus1956]

Trying to re-install HP Smart (after installing a new hard drive)  

All I get from HP and/or the Microsoft Account pages is  "The Server Stumbled, We all have bad days" Error message attempting to download drivers

any idea why?

[Echo_Lake]

@Navillus1956

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here

Hope this helps! Keep me posted for further assistance.
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