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- Printers
- Printer Setup, Software & Drivers
- "Unsuccessful Network Installation" error

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03-22-2024 12:55 PM - edited 03-22-2024 12:57 PM
Hello, I have tried multiple times to install the Software and Full/Basic Driver to my HP LaserJet MFP M227fdn and have received the dreaded "Unsuccessful Network Installation" error each time. Although some (maybe all?) the software installs, HP Twain and HP Scan cannot find the "HP LJ M227/M231."
The printer is connected to my router via ethernet cable, has an internal IP address, and computers in my network see the printer and are able to print to it. I can also scan using HP Smart; however, I need to be able to scan documents with searchable text (OCR), but HP Smart cannot OCR, and my understanding is the Software and Full/Basic Driver package will have that feature. However, the Software and Full/Basic Driver will not fully install. In my efforts (including online research) during each install after the 1st, I have done all of the following:
1. Uninstalled all printer software from Programs and Features.
2. Deleted all references to the printer in Device Manager.
3. Deleted all HP printer drivers listed in Print Server properties (HP Universal Print Driver would not delete as there is a legacy network HP Printer that uses it).
4 Deleted all instances of the printer listed in Devices and Printers.
5. Restarted the router, computer, and printer multiple times.
6. Deleted all files and folders in the Temporary Files Folder, although quite a few would not delete.
7. Deleted all instances of the printer in the Windows Registry.
8. After all of the above, I attempted to install the Software and Full/Basic Driver, only to be unsuccessful and receiving the dreaded "Unsuccessful Network Installation" error each time.
I would appreciate any help with this endeavor. Thank you in advance.
03-23-2024 01:10 PM
Disappointed that no one replied with advice or suggestions, so without any other ideas, I decided to remove and uninstall all other printers and printer software from my computer and voila! the Software and Full/Basic Driver for my HP LaserJet MFP M227fdn installed correctly. Nevertheless, after a successful install and opening the HP Scan software, I discovered that it doesn't provide an OCR feature. So, I am looking at other options to OCR my scanned pdf and other image documents.
If anyone has any experience with a free or paid OCR program that will work with the HP LaserJet MFP M227fdn, I appreciate any and all suggestions. TIA!