"connect printer to update HP Instant Ink status"

[MJZG]

My HP Officejet Pro 8610 keeps giving me the error message, "connect printer to update HP Instant Ink status" even though the printer is connected to the internet (solid blue light). I'm using a Mac OSX (v.10.11.6). I've deleted and re-added the printer in Printers & Scanners in system preferences. I've unplugged the printer and waited a minute before plugging back in. I've reset my Mac. I've reset my printing system under Printers & Scanners and re-added my printers. I've emptied the cache on Safari, but it still says printer is offline on my HP Instant Ink account.

When I try to print a document, the above error message appears, and I press "connect." It prints the doc while trying to connect, only to return to the error message.

[E-roq]

Hi @MJZG, 

Welcome to the HP Support Forum. 

I see that you're encountering a connectivity issue related to Instant Ink. I would like to help. 

I recommend you reach out to our Instant Ink team. You can click on the following link to initiate a case:

https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249#Z7_3054I...

Once you fill out the online form to create your case you can choose from different direct contact methods.

Best regards, 

[MJZG · Accepted solution]

Thanks, E-roq. I was eventually able to fix the problem by following the steps in this link, but I appreciate the info you sent.

https://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-connect-8610-to-Internet-or-use-EWS/td-p/4900599

[MaryCandace]

We are connected but keep receiving the message  "Connect printer to update HP Instant Ink status.  Printing will be blocked soon.  Please help us solve this problem.

[rick-s]

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

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