red light on the 3 dots below the screen

[zanzac]

on my hp deskjet 2720e getting a red light on the 3 dots below the screen

[VikramTheGreat]

Hi @zanzac,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The red light on the three dots icon on your HP DeskJet 2720e typically indicates an issue with the tri-color ink cartridge or a general cartridge error. Here's how to troubleshoot it:

1. Check Ink Levels

• Open the HP Smart app on your phone or PC
• Check the tri-color cartridge ink level

2. Reseat the Cartridge

1. Open the printer cover
2. Gently remove the tri-color cartridge (left slot)
3. Check for any protective tape still on the cartridge (if new)
4. Reinsert it firmly until it clicks into place

3. Clean the Cartridge Contacts

• Use a lint-free cloth slightly dampened with distilled water
• Gently clean the copper contacts on the cartridge and inside the printer
• Let it dry and reinstall

4. Try a Different Cartridge

If the issue persists, the cartridge may be defective. Try replacing it with a new genuine HP tri-color cartridge.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat