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‎02-04-2017 10:15 AM - edited ‎02-04-2017 10:16 AM

HP Recommended

I am unable to replace my ink cartridge on my HP Envy wirless 4524.  I am sure last time I did this the instructions came up on the display screen but when I click OK when it is showing me to replace nothing happens.  Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-04-2017 04:22 PM

HP Recommended

@Sueenvy4524,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to replace the cartridges of your HP ENVY 4524 All-in-One Printer.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Replacing Ink Cartridges

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

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3 REPLIES 3

‎02-04-2017 04:22 PM

HP Recommended

@Sueenvy4524,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to replace the cartridges of your HP ENVY 4524 All-in-One Printer.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Replacing Ink Cartridges

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.
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‎02-07-2017 03:38 AM

HP Recommended

Thank you for your help, I had tried this but the cartridge did not release easily and I did not want to force it.  Also the new cartridges were a different size, they were sent by HP but I think a smaller size is given in the printer when new.  All sorted now.

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‎02-07-2017 06:33 AM

HP Recommended

Thanks for the reply and glad to hear that the printer is working fine now. Please do post your technical queries on our Forums for any assistance. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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