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‎04-26-2019 02:17 PM

HP Recommended

I would like to return printer

1 person had the same question
3 REPLIES 3

‎04-27-2019 12:03 AM

HP Recommended

You need to either contact HP customer support or your place of purchase. These community boards are mostly supported by other users and some HP staff, so the chances that someone who can actually return a product for you seeing this post is minimal.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-29-2019 07:53 PM

HP Recommended

I assume that others have the same issue that I am having, and that is why there are so

many asking how to RETURN items!

     I bought an Envy 5055 directly from HP, but can not find the way to return it. It will not

work with my HP slimline computer (Windows 10 OS). I want to return (it has 10 mos

left on warrantee) but customer support and the virtual agent seem to have no way

to help me return this printer. I need it ASAP!!

Was this reply helpful? Yes No

‎07-29-2019 08:01 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
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