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HP Recommended
Envy 4500 series
Microsoft Windows 10 (32-bit)

wife just got new laptop HP 7DF84AV,    an e have  lan older HPenvy4500 sI have followed what seemed to be easy enough instions but eries  printer it won't go beyond step 3 any ideas would be vey much appreciated. I understand that new printers are not expensive but hate to get rid of somthing that works just fine normally.

1 REPLY 1
HP Recommended

@Stacey19 Welcome to HP Community!

 

I understand that you are unable to set up the printer.

 

Please let us know what exact error you are getting. 

 

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Keep us posted,

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