the electrical chord doesn't stay connected, it's too loose

[tracymal]

I just purchased an HP printer and the electrical cord is super loose, it falls out when I move the printer.  Should I return it? Another user said you just have to push it in really hard, but I tried that, too.  Still is loose.

[ferRX]

Hi @tracymal 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=lvhEHnlrGog&ab_channel=TechnologyTips

If you still have issue with power cord, then you may need to contact HP Support to check some warranty options.

• 1. Contact HP+ Support
• https://support.hp.com/us-en/help/hp-plus
• 2. HP Support Services - Smart Friend
  • >> https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend
• 3. HP Store USA - Contact
• https://www.hp.com/us-en/shop/cv/hp-store-contacts

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* Click Accepted Solution when question is answered.

Best regards,

ferRX.