typing in wifi password on HP6962

[cramer48]

Need to type wifi PW on printer screen. Will accept alpha characters, but crashes when I add  a numeral

[Nal_NR]

Hi @cramer48,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It seems your HP OfficeJet 6962 All-in-One Printer crashes when you attempt to enter a numeral in the Wi-Fi password. This issue could be caused by a software glitch. Here are steps to resolve the problem:

1. Restart the Printer

• Power off the printer by pressing the Power button and unplug it from the power source.
• Wait for 30 seconds, plug it back in, and turn it on.
• Try entering the Wi-Fi password again.

2. Update the Printer Firmware

• Outdated firmware can sometimes cause input issues. To update the firmware:
  1. Connect the printer to your computer via USB or Ethernet (since the Wi-Fi isn’t connected).
  2. Download and install any available firmware updates from the HP Support website.
  3. After updating, try entering the Wi-Fi password again.

3. Use the HP Smart App for Setup

• Instead of entering the Wi-Fi password directly on the printer, use the HP Smart App to complete the setup:
  1. Download the HP Smart app on your computer or mobile device.
  2. Follow the on-screen instructions in the app to connect the printer to your Wi-Fi network.
  3. You should be able to enter the Wi-Fi password via the app without encountering the crash.

4. Reset Network Settings on the Printer

• Resetting the network settings might clear any internal errors causing the crash:
  1. On the printer's control panel, navigate to Setup > Network Setup > Restore Network Settings.
  2. After the reset, try entering the Wi-Fi password again or use the HP Smart App as suggested.

5. Factory Reset the Printer

• As a last resort, if the issue persists, you can try a full factory reset:
  1. On the printer’s control panel, navigate to Setup > Printer Maintenance > Restore.
  2. Select Restore Factory Defaults and confirm.
  3. Reconfigure the printer and enter the Wi-Fi password after the reset.

If the issue continues after trying these steps, let's try perform a semi-full reset. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

Hope this helps. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.