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- HP Community
- Printers
- Printer Setup, Software & Drivers
- typing in wifi password on HP6962

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09-25-2024 04:28 AM
Hi @cramer48,
Welcome to the HP Support Community.
I'd be glad to help you!
It seems your HP OfficeJet 6962 All-in-One Printer crashes when you attempt to enter a numeral in the Wi-Fi password. This issue could be caused by a software glitch. Here are steps to resolve the problem:
1. Restart the Printer
- Power off the printer by pressing the Power button and unplug it from the power source.
- Wait for 30 seconds, plug it back in, and turn it on.
- Try entering the Wi-Fi password again.
2. Update the Printer Firmware
- Outdated firmware can sometimes cause input issues. To update the firmware:
- Connect the printer to your computer via USB or Ethernet (since the Wi-Fi isn’t connected).
- Download and install any available firmware updates from the HP Support website.
- After updating, try entering the Wi-Fi password again.
3. Use the HP Smart App for Setup
- Instead of entering the Wi-Fi password directly on the printer, use the HP Smart App to complete the setup:
- Download the HP Smart app on your computer or mobile device.
- Follow the on-screen instructions in the app to connect the printer to your Wi-Fi network.
- You should be able to enter the Wi-Fi password via the app without encountering the crash.
4. Reset Network Settings on the Printer
- Resetting the network settings might clear any internal errors causing the crash:
- On the printer's control panel, navigate to Setup > Network Setup > Restore Network Settings.
- After the reset, try entering the Wi-Fi password again or use the HP Smart App as suggested.
5. Factory Reset the Printer
- As a last resort, if the issue persists, you can try a full factory reset:
- On the printer’s control panel, navigate to Setup > Printer Maintenance > Restore.
- Select Restore Factory Defaults and confirm.
- Reconfigure the printer and enter the Wi-Fi password after the reset.
If the issue continues after trying these steps, let's try perform a semi-full reset.
The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.
Hope this helps.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee