unable to print due to configuration problem 0X800700e

[Gandy2]

Unable to print off docs as the print preferences shows a message Your printer has experienced a unexpected configuration problem. 0x800700e

[sandytechy20]

@Gandy2

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[cmacres]

I tried that solution and it did not work; still unable to print

[sandytechy20]

@cmacres

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

[Gandy2]

Hi Sandy,

I undertook your suggestions, at the stage of Open Devices and Printers I went to Settings, Printers and Scanners then uninstall my 5032 printer, then restated the laptop followed by clicking the link you gave me to download the driver.

My original fault message has disappeared but when attempting to print a PDF file I'm getting a local print spooler service is not running, I've tried deleting items in my queue but it keeps error reappearing.

p.s. I've successfully printed from my I-phone yesterday

I've got another support message I've not read but is there anything more I could try.

regards

[sandytechy20 · Accepted solution]

@Gandy2

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

[Gandy2]

Hi Sandy,

My current laptop, purchased in January 2020 is a Lenovo IdeaPad S340, running a Windows 10 Home (build 19041.388?)

I did notice that it had a update on the 23rd this month did this have an impact?

As I indicated previously the old error message 0x800700e disappeared after following your suggestions but then a local printer spooler error message popped up when attempting to print and I was unable to clear print queue, I googled this but one of the web solutions didn't work. I then found that I could print off my phone which seem to suggest it was Windows??

Finally trying the HP diagnostics via virtual assistance again and without really understanding how the fault disappeared and I'm now printing again so its fingers crossed, and I'm hoping with your assistance I'm now back on track, fingers crossed.

[cmacres]

Windows 10 with the latest update.  Error persists. 

[sandytechy20]

@Gandy2

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[sandytechy20]

@cmacres

Provide the printer model number for further assistance.

Cheers.