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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hi,
Please right-click the Ethernet or WiFi icon on your PC and select Open Network and Internet Settings.
Click Sharing Options, then under Private (Current Profile), uncheck the box next to 'Turn on automatic setup of network connected devices' and press Save Changes.
Click the Start menu and then the Gear (Settings) icon and select Devices, then Printers & Scanners.
remove any listed device of your printer.
Right-click the Start menu and select Device Manager, expand the Imaging Devices category (if available) and uninstall any instance of your printer.
Now reinstall the latest HP Software below and launch the HP Printer Assistant (HP Officejet 8020 icon):
https://ftp.hp.com/pub/softlib/software13/printers/OJP8020/basic/OJP8020_Basicx64_49.3.4475.exe
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended
Hi,
Please right-click the Ethernet or WiFi icon on your PC and select Open Network and Internet Settings.
Click Sharing Options, then under Private (Current Profile), uncheck the box next to 'Turn on automatic setup of network connected devices' and press Save Changes.
Click the Start menu and then the Gear (Settings) icon and select Devices, then Printers & Scanners.
remove any listed device of your printer.
Right-click the Start menu and select Device Manager, expand the Imaging Devices category (if available) and uninstall any instance of your printer.
Now reinstall the latest HP Software below and launch the HP Printer Assistant (HP Officejet 8020 icon):
https://ftp.hp.com/pub/softlib/software13/printers/OJP8020/basic/OJP8020_Basicx64_49.3.4475.exe
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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