upgrading HP Color LaserJet Pro M280-M281 Multifunction's firmware stocked in loop

[Change2009]

Due to some error I reinstalled the driver on windows 10 Home edition + Software and upgrade Firmware however it stock in  loop for 24 hours, I turned off, unplug it for one hour and connected directly to power outlet on the wall but no lock. Printer seems to restart for one or two second,  icons will display on printer screen and then goes through initialization and it keep repeating. Please advise?

[Jay_G24]

Hi @Change2009,

I'd like to help!

I understand the printer is stuck in a loop.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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