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HP Recommended
HP OfficeJet 3830 All-in-One Printer
Microsoft Windows 11

When i try to print,  HP 3830, printer says "default, attention required" .  cant find how to fix and does not say what attention is required.   I can get to print if go to trouble shooting then will print one time -then next time have to repeat same proceedure again .  So help- need expert advice  to fix!  Tks

2 REPLIES 2
HP Recommended

Hi @AZ-2007,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are getting the error "Default, Attention Required" message on your HP OfficeJet 3830 printer usually indicates that the printer needs your attention due to a configuration issue, driver problem, or a connectivity issue. 
Here are some steps to help you troubleshoot and potentially resolve the issue:


1. Check Printer Status & Error Messages

  • Make sure there are no error messages or warning lights on the printer itself. If you see any, check what they indicate.
  • Ensure the printer has paper loaded correctly, no paper jams, and all ink cartridges are properly installed.

2. Set Printer as Default

  • Go to Settings → Devices → Printers & scanners in Windows 11.
  • Click on your HP OfficeJet 3830.
  • Click on Manage, then select Set as default.
  • Make sure the printer is not paused or set to “Use Printer Offline.”

3. Update Printer Driver

  • Go to Device Manager (right-click the Start button and choose Device Manager).
  • Expand the Printers section, find your HP OfficeJet 3830, right-click, and choose Update driver.
  • Choose Search automatically for drivers. If an update is available, install it.
  • You can also visit the HP Support page to download the latest driver for your printer.

4. Clear Print Queue

  • Open Control Panel → Devices and Printers.
  • Right-click your HP printer and select See what's printing.
  • If there are any stuck print jobs, click on Printer in the menu and select Cancel All Documents.
  • Restart the printer and try printing again.

5. Restart Print Spooler Service

  • Press Win + R, type services.msc, and press Enter.
  • Scroll down to Print Spooler, right-click, and select Restart.
  • Close the window and try printing again.

6. Run the HP Print and Scan Doctor HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor utility from the HP Support website. This tool can automatically detect and fix common printer issues.
  • Follow the on-screen instructions to identify and fix any problems.

7. Uninstall and Reinstall the Printer

  • Go to Settings → Devices → Printers & scanners.
  • Select your HP printer and click Remove device.
  • Restart your computer.
  • Reinstall the printer using the latest drivers from the HP Support page.

8. Check Connectivity

  • If using a USB connection, try switching to a different USB port on your computer.
  • If using Wi-Fi, make sure the printer is connected to the same Wi-Fi network as your computer. Restart your router if needed.

9. Windows Troubleshooter

  • Go to Settings → System → Troubleshoot → Other troubleshooters.
  • Run the Printer Troubleshooter and follow the suggestions provided.

10. Firmware Update Update the firmware on an HP printer

  • Check if there's a firmware update available for your printer. You can do this through the HP Smart app or on the printer’s control panel.
  • Download and install any available updates.

Refer to this document: HP OfficeJet 3830 All-in-One Printer series

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
HP Recommended

Hi @AZ-2007,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are getting the error "Default, Attention Required" message on your HP OfficeJet 3830 printer usually indicates that the printer needs your attention due to a configuration issue, driver problem, or a connectivity issue. 
Here are some steps to help you troubleshoot and potentially resolve the issue:


1. Check Printer Status & Error Messages

  • Make sure there are no error messages or warning lights on the printer itself. If you see any, check what they indicate.
  • Ensure the printer has paper loaded correctly, no paper jams, and all ink cartridges are properly installed.

2. Set Printer as Default

  • Go to Settings → Devices → Printers & scanners in Windows 11.
  • Click on your HP OfficeJet 3830.
  • Click on Manage, then select Set as default.
  • Make sure the printer is not paused or set to “Use Printer Offline.”

3. Update Printer Driver

  • Go to Device Manager (right-click the Start button and choose Device Manager).
  • Expand the Printers section, find your HP OfficeJet 3830, right-click, and choose Update driver.
  • Choose Search automatically for drivers. If an update is available, install it.
  • You can also visit the HP Support page to download the latest driver for your printer.

4. Clear Print Queue

  • Open Control Panel → Devices and Printers.
  • Right-click your HP printer and select See what's printing.
  • If there are any stuck print jobs, click on Printer in the menu and select Cancel All Documents.
  • Restart the printer and try printing again.

5. Restart Print Spooler Service

  • Press Win + R, type services.msc, and press Enter.
  • Scroll down to Print Spooler, right-click, and select Restart.
  • Close the window and try printing again.

6. Run the HP Print and Scan Doctor HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor utility from the HP Support website. This tool can automatically detect and fix common printer issues.
  • Follow the on-screen instructions to identify and fix any problems.

7. Uninstall and Reinstall the Printer

  • Go to Settings → Devices → Printers & scanners.
  • Select your HP printer and click Remove device.
  • Restart your computer.
  • Reinstall the printer using the latest drivers from the HP Support page.

8. Check Connectivity

  • If using a USB connection, try switching to a different USB port on your computer.
  • If using Wi-Fi, make sure the printer is connected to the same Wi-Fi network as your computer. Restart your router if needed.

9. Windows Troubleshooter

  • Go to Settings → System → Troubleshoot → Other troubleshooters.
  • Run the Printer Troubleshooter and follow the suggestions provided.

10. Firmware Update Update the firmware on an HP printer

  • Check if there's a firmware update available for your printer. You can do this through the HP Smart app or on the printer’s control panel.
  • Download and install any available updates.

Refer to this document: HP OfficeJet 3830 All-in-One Printer series

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.