when trying to print, page says "default, attention required" dont know what attention ?

[AZ-2007]

When i try to print,  HP 3830, printer says "default, attention required" .  cant find how to fix and does not say what attention is required.   I can get to print if go to trouble shooting then will print one time -then next time have to repeat same proceedure again .  So help- need expert advice  to fix!  Tks

[A_Gayathri]

Hi @AZ-2007,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error "Default, Attention Required" message on your HP OfficeJet 3830 printer usually indicates that the printer needs your attention due to a configuration issue, driver problem, or a connectivity issue. 
Here are some steps to help you troubleshoot and potentially resolve the issue:

1. Check Printer Status & Error Messages

• Make sure there are no error messages or warning lights on the printer itself. If you see any, check what they indicate.
• Ensure the printer has paper loaded correctly, no paper jams, and all ink cartridges are properly installed.

2. Set Printer as Default

• Go to Settings → Devices → Printers & scanners in Windows 11.
• Click on your HP OfficeJet 3830.
• Click on Manage, then select Set as default.
• Make sure the printer is not paused or set to “Use Printer Offline.”

3. Update Printer Driver

• Go to Device Manager (right-click the Start button and choose Device Manager).
• Expand the Printers section, find your HP OfficeJet 3830, right-click, and choose Update driver.
• Choose Search automatically for drivers. If an update is available, install it.
• You can also visit the HP Support page to download the latest driver for your printer.

4. Clear Print Queue

• Open Control Panel → Devices and Printers.
• Right-click your HP printer and select See what's printing.
• If there are any stuck print jobs, click on Printer in the menu and select Cancel All Documents.
• Restart the printer and try printing again.

5. Restart Print Spooler Service

• Press Win + R, type services.msc, and press Enter.
• Scroll down to Print Spooler, right-click, and select Restart.
• Close the window and try printing again.

6. Run the HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor utility from the HP Support website. This tool can automatically detect and fix common printer issues.
• Follow the on-screen instructions to identify and fix any problems.

7. Uninstall and Reinstall the Printer

• Go to Settings → Devices → Printers & scanners.
• Select your HP printer and click Remove device.
• Restart your computer.
• Reinstall the printer using the latest drivers from the HP Support page.

8. Check Connectivity

• If using a USB connection, try switching to a different USB port on your computer.
• If using Wi-Fi, make sure the printer is connected to the same Wi-Fi network as your computer. Restart your router if needed.

9. Windows Troubleshooter

• Go to Settings → System → Troubleshoot → Other troubleshooters.
• Run the Printer Troubleshooter and follow the suggestions provided.

10. Firmware Update Update the firmware on an HP printer

• Check if there's a firmware update available for your printer. You can do this through the HP Smart app or on the printer’s control panel.
• Download and install any available updates.

Refer to this document: HP OfficeJet 3830 All-in-One Printer series

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @AZ-2007,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error "Default, Attention Required" message on your HP OfficeJet 3830 printer usually indicates that the printer needs your attention due to a configuration issue, driver problem, or a connectivity issue. 
Here are some steps to help you troubleshoot and potentially resolve the issue:

1. Check Printer Status & Error Messages

• Make sure there are no error messages or warning lights on the printer itself. If you see any, check what they indicate.
• Ensure the printer has paper loaded correctly, no paper jams, and all ink cartridges are properly installed.

2. Set Printer as Default

• Go to Settings → Devices → Printers & scanners in Windows 11.
• Click on your HP OfficeJet 3830.
• Click on Manage, then select Set as default.
• Make sure the printer is not paused or set to “Use Printer Offline.”

3. Update Printer Driver

• Go to Device Manager (right-click the Start button and choose Device Manager).
• Expand the Printers section, find your HP OfficeJet 3830, right-click, and choose Update driver.
• Choose Search automatically for drivers. If an update is available, install it.
• You can also visit the HP Support page to download the latest driver for your printer.

4. Clear Print Queue

• Open Control Panel → Devices and Printers.
• Right-click your HP printer and select See what's printing.
• If there are any stuck print jobs, click on Printer in the menu and select Cancel All Documents.
• Restart the printer and try printing again.

5. Restart Print Spooler Service

• Press Win + R, type services.msc, and press Enter.
• Scroll down to Print Spooler, right-click, and select Restart.
• Close the window and try printing again.

6. Run the HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor utility from the HP Support website. This tool can automatically detect and fix common printer issues.
• Follow the on-screen instructions to identify and fix any problems.

7. Uninstall and Reinstall the Printer

• Go to Settings → Devices → Printers & scanners.
• Select your HP printer and click Remove device.
• Restart your computer.
• Reinstall the printer using the latest drivers from the HP Support page.

8. Check Connectivity

• If using a USB connection, try switching to a different USB port on your computer.
• If using Wi-Fi, make sure the printer is connected to the same Wi-Fi network as your computer. Restart your router if needed.

9. Windows Troubleshooter

• Go to Settings → System → Troubleshoot → Other troubleshooters.
• Run the Printer Troubleshooter and follow the suggestions provided.

10. Firmware Update Update the firmware on an HP printer

• Check if there's a firmware update available for your printer. You can do this through the HP Smart app or on the printer’s control panel.
• Download and install any available updates.

Refer to this document: HP OfficeJet 3830 All-in-One Printer series

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.