where to find port settings for officejet pro 8600

[geno3682000]

Having trouble installing printer using usb cord.  It will not install or recognize cable plugged in.  Where do I find the port setings?

[Dragon-Fur]

@geno3682000

Print a Configuration Page to get the printer's IPv4 address

OR

Tap on the wireless icon on the Front panel of the Printer

Control Panel > icon view > Devices and Printers > Right-Click the printer >

Left-Click Printer Properties > Select Ports tab

Reminders

• Before installing the Full Feature Software software, disconnect the USB cable between the printer and the computer.
• After the software is installed, Restart the computer and log in.

• If you have not done so, consider installing the printer Firmware.
• READ all instructions (if provided) before installing firmware.
• After the firmware is installed, Restart the computer and log in.

References

• Start Here: HP Print and Scan Doctor – Help Resolve Printer Issues

•  'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Windows)

Printer Homepage

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP Officejet Pro 8600 e-All-in-One Printer series - N911

Printing a Network Configuration Page

Wired Network Printer Setup (Windows)

USB Printer Setup (Windows)

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Answered? Click my post "Accept as Solution" to help others find it.

[geno3682000]

Thanks for the reply...When I l/click on properties, I do not have a port tab.  I am not using wireless, just usb.  I guess I will try the firmware update first and see it it helps

[Dragon-Fur]

@geno3682000

True, USB does not ordinarily require that you adjust port tab -- and unless the printer was previously connected Wired or Wirelessly, the printer may not be listed.

Assuming other Troubleshooting has be completed, then it might be possible to add the printer using a Windows procedure to find and add basic printer function.

Although Windows drivers will not fully configure the printer, try "Add a Printer" to add the printer to the USB port.

General example:

Control Panel > icon view > Devices and Printers > Add a Printer

Click The printer that I want isn’t listed or select available printer

Click Add a Local or Network Printer…

Click Next

Choose a Printer Port window:

Use an existing port drop-down list, select LPT1: (Printer Port)

[ NOTE for USB:  Look for USB001 or other USB00# > Select the highest Port listed ]

If needed...

Install the Printer window:

Left column:  HP

Right column: Scroll, search, select (click) printer (HP Officejet Pro 8600 Class Driver)

And / or if Printer is not found in list:

Click Windows Updates

Wait several minutes for list to update

Left column:  HP

Right column:  Scroll, search, select printer (HP Officejet Pro 8600 Class Driver)

Choose a Printer Port window:

Use an existing port drop-down list, select LPT1: (Printer Port)

[ NOTE for USB:  Look for USB001 or other USB00# > Select the highest Port listed ]

Click Yes to “…allow this app to make changes to your device” (UAC)

Optional: Type a printer Name or use the default

Next > Wait for printer software to install …

Next >

Click Share this printer so that others on your network can find and use it

Optional:  Fill in information for printer location and a comment

Optional:  Click Set as the default printer

Reference

Dragon Document - Help, suggestions, and examples:

Install Full Feature Software - Printer

Topic / Section: Add a Printer

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We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[geno3682000]

I appreciate the help, however, nothing worked that was suggested.  I finally got the printer installed by loading a driver for an 8500....

[Dragon-Fur]

@geno3682000

Excellent.

I am glad it is resolved.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.