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Locked

‎06-24-2020 07:27 PM

HP Recommended
Product: hp officejet pro 6978
Operating System: Microsoft Windows 10 IOT

moved and trying to set up printer in new wifi network but getting message that wireless setup wizard is locked by the person who set up the printer

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2020 11:56 AM

HP Recommended

@silverjon I suggest you check my private message for steps on performing a full reset, as that's the only way to fix this issue, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to know how the private message function works.

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎06-29-2020 11:56 AM

HP Recommended

@silverjon I suggest you check my private message for steps on performing a full reset, as that's the only way to fix this issue, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to know how the private message function works.

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
1 person found this reply helpful
Was this reply helpful? Yes No
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