HP DeskJet 5940 USB not recognized by Windows 10 64 bit

[javaz81]

Hi support,

i have a problem. I follow the standard Windows built-in device driver installation for my printer (HP DeskJet 5940 throught USB), but Windows doesn't have any available driver for such printer.

As stated here (https://support.hp.com/us-en/document/c04658195) my printer is supported by windows, but in the facts it seems not.

I tried to install it manually but i stop this manual procedure because in the choosing of the built-in existing drivers, 5940 DeskJet, doesn't appears, so i cancel and returned to the desktop.

Furthermore, in the driver's built-in printer driver i see only the HP Deskjet 5520 series Class drivers and HT Deskjet 6520 class driver are existing but nothing about 59xx series.

What i can do to make my printer work with Windows 10 64 bit Home ?

Hope you can answer my question as soon as possible, i would thank you in advance.

Best Regards,

Andrea Iavazzo.

[javaz81 · Accepted solution]

Dear support,

i have solved my question.

I have jump the step 6 of the " Selecting Add a printer using local or network printer with manual settings".

To resume: at today (May 2017) to install for the first time the printer (5940) the user must follow the  "manual procedure" reported in the Step 3 of the Windows 10 built-in driver installation (https://support.hp.com/us-en/document/c01796879).

Go to the "USB connection (Windows 10, 8 )" section and follow carefully every step especially the step 6: you have to refresh the entire pre built-in printer drivers list and wait (some minutes), because it seems that Windows 10 doesn't come with all built-in printer drivers(like 5900 series),  but the rest of them should be retrived anyway to find it.

Once the list has been refreshed go to HP producer and at this point you will find the 5900 series driver.

Note: In case the user abort the installation (for any reason) at the step 6, at next time, the user will have to download the driver again (the built-in driver list seems to be not persistent!)

Hope this guide will help anyone.

Best Regards,

Andrea Iavazzo.