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HP OfficeJet Pro 9015 cannot conect to my iMac or MacBook Pro

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HP OfficeJet Pro 9015

I just bought a new HP OfficeJet Pro 9015.  The printer is connected on my home wireless network and connects easily to my iPhone (via AirPrint) and my wife's PC.  I've tried everything but it does not seem to connecting to my iMac or MacBook Pro.  They don't even list this printer under the various options given.  I've tried two different HP apps to help find the printer and they cannot either. I cannot find a specific driver file online to download.  It looks like the IP addresses are slightly different on the printer and my mac, even though they are on the same WiFi network. 

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HP Support Agent
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@VPath, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Thanks for your help.  The printer seems to be working now and I just left it idle for about a week.  It may have finally picked up the network. I was able to find it on my Mac and laptop.  

 

I did have one other question.  When I use a USB drive - it only gives me an option to Print Photo or Scan to Drive.  Does this version not allow printing PDFs anymore?  I had no issues like this with my previous HP printer.  Or is there a mode I need to change?  Thanks. 

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HP Support Agent
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@VPath

 

Follow this video to print via USB drive- https://www.youtube.com/watch?v=TR8jDOuxFko(This is a third-party link. Please do not click on any ad, image, download, popup or link or anywhere else as this is a third-party link meant only for viewing information).

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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