Unable to fully instal HP envy Photo 7130 (Driver is unavailable)

[AndreSousa]

After trying to install wirelessely my printer, on the control panel I get a message " driver is unavailable"  and when I run the HP print & scanner Doctor I get an error message " the full software solution for your product is not installed on this PC).

Also when I use the HP smart to acess the printer and i push the printer button i get an error message " the selected printer is detected but not installed completelly on your windows system..."

I have installed and unistalled the softawre several times but the result is the same.

Nevertheless I can acess the scanner and I can Print trough the HP eprint + Jet Advantage

I cannot print from other PC's on my network

Any toughts on how to solve this?

Thanks

[Dragon-Fur · Accepted solution]

@AndreSousa

Two suggestions:  Standard and "Hit it harder"

Option - Standard Driver Installation

Printer Software – Uninstall Existing Software (Optional)

If the software is already installed and you want (need) to uninstall it:

Control Panel > icon view > Programs and Features >

Scroll down, click, and Uninstall the software

After the software is removed, Restart the computer and log in

Printer Software - Installation

NOTE:  If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Open the printer support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Firmware

Consider installing the printer Firmware

READ (when provided) all instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is generally updated after the printer software is installed / functional.

Option - Corrupt OS components prevents installation of Full Feature Software

If you have already tried to reinstall the printer software and the program just won't install

OR

If it appears the software does install and then does not work as expected,

Try / Consider a procedure to clear the print setup and then reinstall the software.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Essentially the same fix as for the “not compatible with a policy” error, this repair method can help in those cases where Windows Updates might have corrupted driver components in the Operating System.

See a shortened (unillustrated) version of the procedure:

• greenturtle:  HP Officejet 8710 drivers not available

OR

• ShlomiL: Printer Problem

and / or

Illustrated Dragon procedure is based on Solutions contributed by ShlomiL and greenturtle

Dragon Document

Install Full Feature Software - Printer

Subject:  Cannot Install Software

                                           +++++++++++++++++++++++++++++++++++++++++++++

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[AndreSousa]

Hi

It seems the "hit it harder solution" worked the first did not.

Thanks for the help.

Regards

[Dragon-Fur]

@AndreSousa

You are welcome.

I am glad the "Hit it harder" solution worked.  Smiling.

Happy Printing!

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