• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-24-2021 07:11 AM

HP Recommended
Product: MFP M180n
Operating System: Microsoft Windows 10 (64-bit)

Добрый день.

 
Проблем схожая с постом https://h30434.www3.hp.com/t5/LaserJet-Printing/How-to-factory-reset-HP-Color-LaserJet-Pro-MFP-M180N... с одним нюансом. При переходе во вкладку "Система" принтер просит ввести пароль который видимо утерян. 
Возможно ли выполнить полный сброс или восстановление пароля другими способами?
 
Заранее благодарен.
 
P.s. По непонятной причине принтер использует ipv6 вместо ipv4 и не дает изменять параметры.
 
Category:
2 REPLIES 2

‎09-24-2021 08:16 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
Was this reply helpful? Yes No

‎09-28-2021 02:53 AM

HP Recommended 
How do I factory reset the HP Color LaserJet Pro MFP M180N?
 09-24-2021 07:11 AM

Product: MFP M180n
Operating System: Microsoft Windows 10 (64-Bit)
Good afternoon.

 
Problems similar to the post https: www3.hp.com/t5/LaserJet-Printing/How-to-factory-reset-HP-Color-LaserJet-Pro-MFP-M180N ... with one caveat. When you go to the "System" tab, the printer asks you to enter a password that is apparently lost.
Is it possible to perform a full password reset or recovery in other ways?
 
Thanks in advance.
 
P.s. For some unknown reason, the printer uses ipv6 instead of ipv4 and does not allow parameter changes.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.