551 smart tank printer

[azgal1]

I was told to buy a Smart Tank 551 as a good printer. This is the crappiest printer I've ever owned! It will not connect regularly to my network, constantly tells me it's offline. Will not respond to the app on my phone either. It will not cooperate with the smart print program at all. When I run the diagnosis tool, it says it can't be diagnosed. I'm about ready to throw this printer out the window! I've had nothing but issues for 2 years now and HP has been no help at all. This thing has seemed to be broken from the time I took it out of the box. It's the last thing I will ever purchase from HP!

[Irfan_06]

Hi @azgal1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with connecting your Printer to the network.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Repairatrooper]

Try configuring the 2.4Ghz channel of your router with a unique SSID and only allow the printer to connect to that SSID.

[azgal1]

Nope, tried everything mentioned. It doesn't see the system and the system doesn't see it. It can't connect no matter what I do. I think it's Wi-Fi has quit. 

[Irfan_06]

Hi @azgal1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support