8035e looses wireless connection after every use

[SMWILLS]

I have had this printer for over 2 months with no issues. No changes to our internet or router in a large office and no other printers or computers are having wifi issues. For a week now when I print a document, the printer receives the print request, prepares the paper to print and then I get an error message on the printer screen (attached here) when I click ok then the document will print (If I dont click it it will not print). If I open the app it will say the printer is not connected to the wifi and then when I tap the printer icon to open it in the hpsmart app it will connect. If I want to print something immediately after or hours later the exact same issue will come up. I have deleted the printer from the network, re-added it, deleted the app and reinstalled. Nothing is fixing this and it is truly the most annoying issue

[sandytechy20]

@SMWILLS

Welcome to the HP support community.

I understand that you are getting printer drops connection after every print, follow these steps to fix the issue.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

1. Load plain white paper into the input tray.

2. On the printer control panel, touch the Wireless icon , and then touch the Settings icon .

3. Touch Print Reports, and then touch Network Configuration Page.

   A Network Configuration Page prints.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SMWILLS]

That did not work

[sandytechy20]

@SMWILLS

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SMWILLS]

Your direction did not work at all. the only way to make it work was to un enroll in the Instant Ink and pay for my own. What a great con HP has going on. Promise free or lowered ink when purchasing a new printer and then make the printer not work properly unless not signed up for it

[sandytechy20]

@SMWILLS

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.