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- HP Community
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- Re: 9125e 2.4 gHz only? How to set up

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08-03-2025 11:36 AM
Bought my elderly mom 9125e printer. Strangely only works on 2.5 gHz. Her Mac and iPhone on 5 gHz. Can she have them put on same SSID with same password so she doesn’t have to run her devices at half speed? This seems so dumb for a newly released product if she has to only use 2.5. Thx.
08-03-2025 12:24 PM
Welcome to the HP Community --
The printer supports 2.4GHz or 5GHz -- not at the same time.
Printer Network Defaults
HP Printer Setup (Wireless Network)
calls
Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.
HP printer setup (HP Smart app)
Details / Examples / EWS
EWS > HP Document / How-to (original format)
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section Open the EWS over a local network orientation
Your printer's EWS format
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Network > Primary Ethernet > Check / Adjust Status and other tabs...
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Network > Wi-Fi > Section IP Config > IPv4
Notes
- It is not mandatory that you use a manual / static IP address. Doing so can improve stability.
- If needful and if supported, set the Band Frequency to the frequency you want the printer to use.
EWS_9135_Network_Wi-Fi_IP_Config_IPv4_3
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Message Content References
Connectivity (facet) | Apple AirPrint™; Ethernet networking; Mopria™; Wireless (Wi-Fi®); Wireless direct printing |
Connectivity, Std | 1 Ethernet; 1 Hi-Speed USB 2.0 (device); 1 Hi-Speed USB 2.0 (host); 1 Wi-Fi 802.11 a/b/g/n/ac (dual band); 2 RJ-11 Fax/Modem port/phone line |
Wireless Troubleshooting
Switch Off VPN –
and
Troubleshoot a Wi-Fi connection to an HP printer
Printer User Manual -
User Guide - HP OfficeJet Pro 9120e Series
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9125e All-in-One Printer
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