• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Ink Tank Wireless 416

Hi, there, well, I'm having a weird issue with my printer when I try to connect it to my new Wi-Fi network through the HP Smart software for Windows 10, after doing the steps that I read on the manual, following the available possible solutions and trying to reset it (even doing that didn't reset the custom password that I have no idea, and it didn't reset the Embedded Web Server admin password that apparently was removed) those things didn't work, so I'm here asking for help as I didn't find so much information about that problem on this printer series and its warranty has expired (I only got the support forum option when checking my contact options at official HP support site). Thanks in advance.

 

Edit: I couldn't find any label with the custom password below or beside the serial number (I even opened the printer and checked all possible places). I also checked the printer's manuals and box.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.