A custom password has been set for your printer

[ndjenkins]

Hi, there, well, I'm having a weird issue with my printer when I try to connect it to my new Wi-Fi network through the HP Smart software for Windows 10, after doing the steps that I read on the manual, following the available possible solutions and trying to reset it (even doing that didn't reset the custom password that I have no idea, and it didn't reset the Embedded Web Server admin password that apparently was removed) those things didn't work, so I'm here asking for help as I didn't find so much information about that problem on this printer series and its warranty has expired (I only got the support forum option when checking my contact options at official HP support site). Thanks in advance.

Edit: I couldn't find any label with the custom password below or beside the serial number (I even opened the printer and checked all possible places). I also checked the printer's manuals and box.

[Kuroi_Kenshi]

Hi @,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Wi-Fi connection issues on the HP Ink Tank Wireless 416!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Printer is in Wireless Setup Mode:

• Press the Wireless button on your printer to ensure it is ready for setup. The wireless indicator should blink, indicating that the printer is in setup mode.

Check Network Requirements:

• Make sure your computer is connected to the same Wi-Fi network you intend to connect the printer to.
• Ensure Wi-Fi is enabled on your router and the network is not hidden.

Reset Network Settings:

• To reset network settings on your printer, typically you can press and hold the Wireless button and the Cancel button together for a few seconds. This should restore network settings to their default.

Use HP Smart App for Setup:

• Open the HP Smart app on your Windows 10 PC.
• Select 'Add Printer' and follow the on-screen instructions to connect the printer to Wi-Fi. Ensure HP Smart is up to date.

Remove Printer in HP Smart and Retry:

• In HP Smart, delete the printer if it is listed.
• Re-add the printer by following the setup process and ensure you use your Wi-Fi credentials correctly.

Embedded Web Server (EWS) Password:

• If you need to reset the EWS admin password, consider performing a full printer reset (consult your printer's user manual for instructions).
• Access EWS by entering your printer's IP address into a web browser, and navigate to the security settings to reset or change passwords.

Update Printer Firmware:

• Ensure your printer firmware is up to date. You can usually update firmware using the HP Smart app or from EWS.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[ndjenkins]

Hello, I did all the steps before posting here (got them by searching up on google, reading here and on other forums and watching on YouTube) but it seems to be not fixing it though, I can't find nothing at my printer manual related to "full reset", when I supposedly reset the Wireless settings the printer starts to print out a paper with details, some of the details state that the EWS password is not defined yet, but when I try to access the EWS using the printer IP address from the Wi-Fi Direct (since I can't connect the printer to a Wi-Fi network) and type the default credentials (admin and no password, admin admin, etc) it simply doesn't work.

[Kuroi_Kenshi]

Hi @ndjenkins,

Thank you for your detailed follow-up,  I really appreciate all the steps you’ve already tried to get this sorted out. I know how frustrating it can be when the usual resets don’t clear a custom password or when the Embedded Web Server (EWS) stays locked.

Since the standard wireless/network reset isn’t removing the EWS admin password, and you’re seeing “Password Not Defined” on the printout but default logins still don’t work, it means the EWS credentials were customized at some point and are stored in the printer’s internal memory. Unfortunately, a basic network reset does not reset this admin password.

There’s no direct “Full Factory Reset” button or option exposed to users on some HP Ink Tank models. For security reasons, only an HP-authorized technician or service center can run a deeper Service Menu Reset which wipes all custom credentials, including EWS admin passwords.

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

Alternative Workaround (if you don’t want service yet)

In some cases, using Wi-Fi Direct Printing or connecting the printer via USB may allow you to continue printing without needing EWS access for Wi-Fi setup.

However, if you want full wireless setup control and can’t access EWS due to the unknown password, the only guaranteed solution is a technician-performed Service Reset.

I know this probably isn’t what you were hoping for, but I truly want you to have clear next steps so you don’t waste more time repeating resets that won’t override the EWS credentials.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,