Can't connect HP Envy 4520 printer

[3vans]

My Envy 4520 is no longer printing from the PC. This morning the printer was "offline" which has happened before and has been resolved by ticking the "Print offline " in one of the settings boxes. This morning although the laptop thought it was putting documents into the print queue nothing was being printed. I tried turning everything off and restarting the router, laptop and printer then removing the Wifi information and reconnecting from scratch. Everything connected but no improvements. I tried reloading print drivers and now nothing shows and the laptop can't find the printer - ANy ideas where to go from here ???

Chris  

[Raj_05 · Accepted solution]

Hi @3vans,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’ve tried many of the common troubleshooting steps already. Here’s a more detailed approach to resolving the issue with your HP Envy 4520.

Check Printer Status and Connectivity

• Power Cycle: Make sure the printer is fully powered off for a minute and then powered back on.
• Network Connection: Verify that the printer is connected to the correct Wi-Fi network. You can check this on the printer’s display under the network settings.

Ensure Printer is Set as Default

• On your PC, go to Control Panel > Devices and Printers.
• Right-click on your HP Envy 4520 and select Set as default printer.

Update or Reinstall Printer Drivers

• Go to HP’s official website and download the latest drivers for the HP Envy 4520.
• Uninstall the existing drivers from your PC by going to Control Panel > Programs and Features and finding any HP-related software. Uninstall it.
• Install the latest drivers you downloaded.

Check Printer Queue

• Open the Devices and Printers window.
• Right-click on the HP Envy 4520 and select See what’s printing.
• Make sure there are no stuck print jobs. If there are, cancel them.

Re-add Printer

• Go to Settings > Devices > Printers & scanners.
• Click Add a printer or scanner and wait for your PC to detect the printer.
• If it doesn’t show up, click on The printer that I want isn’t listed and follow the prompts to add it manually.

Run Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Select Printer and run the troubleshooter. Follow any recommended steps.

[Raj_05]

Check for Printer Firmware Updates

• Sometimes, the printer might need a firmware update to resolve connectivity issues. Check HP’s support site for any firmware updates for the Envy 4520.

Network Configuration Check

• Ensure that your router hasn’t blocked the printer or the printer’s IP address. Sometimes, network settings can change.

Firewall/Security Software

• Check if your firewall or security software is blocking the connection between your PC and the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support