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‎04-01-2025 10:49 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Get this error code every time I try to logon to HP Smart to scan documents:

 

X-request-id: 89b70560-091d-11f0-a337-7f03bff2f319.6950f370-0f18-11f0-a337-7f03bff2f319

1 REPLY 1

‎04-03-2025 10:33 AM - edited ‎04-03-2025 10:33 AM

HP Recommended

@jhotchkissca, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
The HP Smart login issue with the HP OfficeJet Pro 9015 printer on Windows 10 (64-bit) may be caused by a server issue, network problem, or corrupted app data. Here are some troubleshooting steps:

Check HP Smart Server Status

  • Sometimes, HP Smart services may be temporarily down. Please wait for sometime and try logging in from another device or browser. 

Restart Your PC and Network

  • Restart your computer and router/modem.
  • If possible, try a different network (e.g., mobile hotspot) to check if your ISP is blocking access.

Clear HP Smart App Data (Windows)

  • Press Windows + R, type %localappdata%, and hit Enter.
  • Navigate to HP > HP Smart folder.
  • Delete all files inside.
  • Restart HP Smart and try logging in again.

Reset HP Smart App

  • Open Settings → Apps → Apps & features.
  • Scroll down and select HP Smart → Advanced options.
  • Click Reset.
  • Restart your PC and try logging in.

Reinstall HP Smart

  • Uninstall HP Smart from Settings → Apps.
  • Download the latest version from the Microsoft Store.
  • Install and try logging in again.

Check Windows Firewall & Antivirus

  • Ensure HP Smart is not being blocked.
  • Go to Windows Security → Firewall & network protection.
  • Click Allow an app through firewall.
  • Make sure HP Smart is allowed for both Private and Public networks.

Use a Web Browser for HP Smart

Try logging in via the HP Smart Web Portal:
🔗 https://www.hpsmart.com/

If login works there, the issue might be with the app itself.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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