• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-03-2022 07:12 PM

HP Recommended
Product: Envy 7640 All-in-one
Operating System: Microsoft Windows 11

I am no longer able to print to my HP Envy 7640 printer over Wi-Fi.  It was working fine after upgrading to W11.  I can ping the printer from my laptop and get 100% packet response.  I can login to the printer from a browser using the IP address. I can print a test page from the webtools.  When I print a test page from my laptop via the embedded webserver IP, it prints no issues.  

 

I have uninstalled and re-installed the drivers.  Updated the drivers.  Attempted to uninstall KB5006670 (but it has been more than 2 weeks).   Nothing has worked.  Looking for suggestions.  I am about ready to just chuck the printer and buy a new one!

1 REPLY 1

‎01-08-2022 08:53 PM

HP Recommended

@jdroba

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.