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I just moved and had to get a new Verizon router. I am unable to get my Envy 6055 to connect and HP "smart" app is convinced that my printer is not in fact turned on. Every help article I find here is filled with technical jargon that confuses me and what should be a 10 minute problem has taken hours of fruitless research. Somebody, please explain it like I'm a 6 year-old. 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

1. Reset wireless to defaults

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

2. Use HP Smart appto connect printer to new network

https://www.youtube.com/watch?v=ovX81Qyo2ps

https://www.youtube.com/watch?v=PhmJ91nUEXg

 

For more resources on HP Envy 6055 printer series:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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