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‎06-21-2022 02:24 PM - last edited on ‎06-22-2022 08:19 AM by Retired

HP Recommended

I just moved and had to get a new Verizon router. I am unable to get my Envy 6055 to connect and HP "smart" app is convinced that my printer is not in fact turned on. Every help article I find here is filled with technical jargon that confuses me and what should be a 10 minute problem has taken hours of fruitless research. Somebody, please explain it like I'm a 6 year-old. 

1 REPLY 1

‎06-22-2022 06:43 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

1. Reset wireless to defaults

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

2. Use HP Smart appto connect printer to new network

https://www.youtube.com/watch?v=ovX81Qyo2ps

https://www.youtube.com/watch?v=PhmJ91nUEXg

 

For more resources on HP Envy 6055 printer series:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
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Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how connect to a 5GHz network with an ...
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