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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: Cannot connect to new wi-fi network

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06-22-2023 01:34 PM
HP Color LaserJet m251nw moved to new location. Sees the new wi-fi network in setup Wizard, but failed connection message after entering verified network password. A Color Laserjet MFP 277dw is next to the 251 and is on the network.
06-25-2023 11:08 AM
Hi @LamarrT,
Welcome to the HP Support Community
I understand you are facing a connectivity issue with your HP LaserJet Pro 200 color Printer M251nw. Not to worry I will help you to get a resolution to resolve the issue.
To assist you better:
- Is the blue Wi-Fi light blinking on the printer?
- How far is the printer located from the WiFi router?
- Do you have a dual-band router?
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
While you respond to that, please follow the below steps to resolve the issue.
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till warm-up period finishes and the printer is idle
Update the printer firmware
- Click here to download and install the latest printer firmware from your product
- Click here to know different methods of updating printer firmware.
click here and follow the troubleshooting steps Connect an HP printer using Wi-Fi Protected Setup (WPS)
click here and follow the troubleshooting steps
click here and follow the troubleshooting steps
Restore Network to defaults:
- Most inkjet printers without a touchscreen: Press and hold the Wireless
and Cancel
buttons until the Power button flashes, and then wait for the Wireless light to flash.
- Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.
Once you connect the printer to your Wi-Fi network the blue light will become solid, please try printing using Airprint.
Print with AirPrint
- Open the app that you want to print from.
- To find the print option, tap the app’s share icon —
or
— or tap
- Scroll down and tap
or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.
- Tap Select Printer and choose an AirPrint-enabled printer.
- Choose the number of copies or other options, like which pages you want to print.
- Tap Print in the upper-right corner.
Please go ahead and Update printer firmware and Update software on iOS.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.