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‎03-16-2022 05:42 AM

HP Recommended
Product: HP ENVY 6022e All-in-One Printer
Operating System: iOS

I have this new printer, I want to sign up to apply for instant ink. Theres no ink in my printer right now. The printer is connected to wifi, as is my phone. On the HP app, it tells me to go onto my wifi settings on my phone, find HP and put in the password. I don't know what the password it. Where do I find the wifi direct password? I can't set up my printer or order ink without doing this and its driving me insane.

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Category:
2 people had the same question
4 REPLIES 4

‎03-16-2022 08:51 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Will suggest that you reset the Wireless network and try to use HP Smart to onboard and setup.  Do you still have the setup inks since the printer is new?

 

These resources will be useful:

https://www.youtube.com/watch?v=TWBAFvOJuGk

https://www.youtube.com/watch?v=6_8fFcFSQPg

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
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‎03-16-2022 11:32 AM

HP Recommended

No, I have no inks. It came from an online store but not a large retailer. I am thinking it must have been a refurbed one if it has no ink. I managed to connect the wifi now but it says I can't apply for instant ink as the printer is already registered to a different account. Not sure what to do now.

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‎03-16-2022 07:18 PM

HP Recommended

Hi,

 

If it's a refurbished HP+ printer and it was claimed previously, then it cannot be claimed again.

 

Thanks.  

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎03-17-2022 05:52 AM

HP Recommended

I spoke to someone at HP and they said if i get some ink then i can? Why wouldn't I be able to?

6BB84409-618A-451A-BC97-6DB020D24C29.jpeg

 

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