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‎09-02-2021 09:15 AM

HP Recommended
Product: HP ENVY 6055
Operating System: macOS 10.15 Catalina

My daughter is not allowed to connect her printer to the campus wifi, so we want to try to use her cell phone as a hot spot to enable her Instant Ink account.  I can't seem to find any good instructions on how to do this.  Can anyone help?  (And once we have that sorted, I need to then figure out if she can print from her laptop using bluetooth, or if she will require a cable to connect).  I can't imagine this is a new/unique issue, since most college campuses seem to have similar rules about printers being connected to the campus wifi, but I am having a surprisingly difficult time finding information.  Hoping this community can come to the rescue!

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2021 05:54 AM - edited ‎09-05-2021 05:55 AM

HP Recommended

@TriAgainLater, Welcome to the HP Support Community! I’m here to help.

 

I understand you cannot connect to the campus Wifi. HP Instant Ink will not work on a Hotspot connection. The printer has to be connected to a personal router. It may also not work on a guest network.

 

HP ENVY 6055 printer does not support printing on Bluetooth connectivity. You will have to use a USB cable or connect it wirelessly to the laptop.

Click here to check the product specifications.

 

I hope that answers your concern adequately. Let me know! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎09-05-2021 05:54 AM - edited ‎09-05-2021 05:55 AM

HP Recommended

@TriAgainLater, Welcome to the HP Support Community! I’m here to help.

 

I understand you cannot connect to the campus Wifi. HP Instant Ink will not work on a Hotspot connection. The printer has to be connected to a personal router. It may also not work on a guest network.

 

HP ENVY 6055 printer does not support printing on Bluetooth connectivity. You will have to use a USB cable or connect it wirelessly to the laptop.

Click here to check the product specifications.

 

I hope that answers your concern adequately. Let me know! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎09-10-2021 08:21 AM

HP Recommended

The actual "solution" is that my daughter boxed up the HP and we bought her a different brand megatank printer.  If you can't do Instant Ink, the HP cost per page is way too high.  There must be thousands of people sending their kids off to college for the first time who don't realize they won't be able to connect to the campus network - your Instant Ink marketing should have a disclaimer for people not in control of their network connectivity.

Was this reply helpful? Yes No

‎09-10-2021 08:25 AM

HP Recommended

@TriAgainLater

 

I understand your concern and will pass on this feedback to the respective team at HP.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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