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‎11-01-2022 12:42 AM

HP Recommended
Product: HP Laser Jet MFP M28w
Operating System: Microsoft Windows 10 (32-bit)

Changed wifi router recently and my HP Laser Jet MFP M28w not able to connect to WiFi anymore.

 

Ran Troubleshooting and printer printed out that "Your HP printer cannot find your wireless router, Check that your wireless router is powered on. Check that the printer's network name (SSID) matches the network name (SSID) of your wireless router. If the names don't match exactly, run the wireless network setup to configure your HP printer".

 

So SSID not matched due to my WiFi router has been changed recently.

 

Tried run the wireless network setup similar to below post,

https://h30434.www3.hp.com/t5/LaserJet-Printing/Resetting-HP-Laserjet-pro-MFP-M28w/td-p/7473888

 

But WiFi router not able to detect new WiFi.

Looks like there is a way to factory reset though.

 

Please help.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2022 12:48 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Let's try to reset the wireless for the printer:

https://www.youtube.com/watch?v=Wu0cQgvVQ0I&t=1s

 

Use HP Smart to setup and connect printer to the network after that.

https://www.youtube.com/watch?v=CvQY-D1ypWA&t=204s

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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1 REPLY 1

‎11-01-2022 12:48 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Let's try to reset the wireless for the printer:

https://www.youtube.com/watch?v=Wu0cQgvVQ0I&t=1s

 

Use HP Smart to setup and connect printer to the network after that.

https://www.youtube.com/watch?v=CvQY-D1ypWA&t=204s

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP LaserJet Pro MFP M28w| M29w| M30w| M31w : Reset Wireless to defaults using Printer control panel
HP LaserJet Pro MFP M28w| M29w| M30w| M31w : Reset Wireless to defaults using Printer control panel
youtube.com/watch?v=Wu0cQgvVQ0I&t=1s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore wireless to defaults ...
HP LaserJet Pro MFP M28w | M29w : Connect to wireless network using HP Smart apps - Part 1
HP LaserJet Pro MFP M28w | M29w : Connect to wireless network using HP Smart apps - Part 1
youtube.com/watch?v=CvQY-D1ypWA&t=204s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. For more tips on this printer series: https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3 This ...
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