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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Changed wireless SSID and cannot connect printer to Wifi, requires EWS password

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LaserJet Pro M15w
Microsoft Windows 10 (64-bit)

We had to change our Wifi SSID and cannot connect the printer to the new network. When attempting to do so using the HP Smart software, and navigating to "Wireless Configuration," a pop-up appears saying:


"A Custom password has been set for your printer. Enter the password to access the printer interface." (Screenshot pasted below and at


We do not recall setting any such password and have tried all passwords that we would have used if had set a password. We need to reset this password so we can regain control of the wireless configuration and connect it to the new Wifi SSID.



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@mikstravaganza, Welcome to HP Support Community!


The only option left is to perform a full reset and re-initialize the printer. 


The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 


In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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I am having the same problem with my 4122 Deskjet. can you help? I got a new wifi and now can't get the printer to connect to new router. Thanks

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