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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
fairchild7414
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Connecting an 8020e printer to my laptop via a usb cable, not wireless

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8020e
Microsoft Windows 10 (64-bit)

How do I connect my new 8020e printer to my ASUS laptop using a cable and USB connection, not wireless. Our wireless service is poor.

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Echo_Lake
HP Support Agent
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@fairchild7414

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you installed all the required printer software and driver on your Asus laptop?

Click here: https://www.youtube.com/watch?v=ineW2PaMPkU&t=38s&ab_channel=HPSupport to know how to Install an HP Printer Using a USB Connection and Basic Driver

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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ShlomiL
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Hi,

I would also clarify regarding your printer usage, did you applied the HP Plus plan (see more about it below)?

https://www.hp.com/au-en/shop/printers-hp-plus

 

If you did enable HP Plus, which provides an additional 1-year warranty and provide up to 6-month of Instant Ink plan for free and use HP Instant Ink, the printer requires a solid internet connection to work so the connection problems should be corrected for the network

 

 

 



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