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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: Connecting printer to a wireless network
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03-13-2021 04:14 AM
I have been round the houses and can't find a way to re-connect my printer after I changed Broadband providers.
I have watched videos on how to do all of this, tried two different computers (both printed previously). I don't have the USB connection so need to connect it wirelessly. I have followed the instructions, downloaded Support and Scan Drs, pressed WPS button on the routers. I can't add my devise to my HP account as it says the serial number and product name do not exist (I have checked them and they are correct).
I am not technical so don't understand some of the solutions posted on this issue but am really frustrated that each way I try to do this fails and I can't access accurate support as the product number and serial number apparently do not exist.
Any straight forward advice gratefully recieved. Thanks
Solved! Go to Solution.
03-13-2021 08:37 AM
Did you changed you r wireless router too ?
the printer can only connect to 2,4GHz wireless, if your new wi-fi router transmits at 5GHz wireless the printer can't connect to it. If you are unsure about the band (2,4 or 5) the wi-fi router is transmitting call your provider they should now.
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