Connecting printer to a wireless network

[Wardy1]

I have been round the houses and can't find a way to re-connect my printer after I changed Broadband providers.

I have watched videos on how to do all of this, tried two different computers (both printed previously).  I don't have the USB connection so need to connect it wirelessly.  I have followed the instructions, downloaded Support and Scan Drs, pressed WPS button on the routers.  I can't add my devise to my HP account as it says the serial number and product name do not exist (I have checked them and they are correct).

I am not technical so don't understand some of the solutions posted on this issue but am really frustrated that each way I try to do this fails and I can't access accurate support as the product number and serial number apparently do not exist.

Any straight forward advice gratefully recieved.  Thanks

[Valsimot]

Did you changed you r wireless router too ?

the printer can only connect to 2,4GHz wireless, if your new wi-fi router transmits at 5GHz wireless the printer can't connect to it. If you are unsure about the band (2,4 or 5) the wi-fi router is transmitting call your provider they should now.

[Vince2219]

I just bought an HP Envy 6000 ands try as I might following all steps suggested by Smart HP I can't get it to connect with

my Mac.  Any suggestions what other steps I can take?

[Wardy1]

Hi

Ah, yes that must be it.  I have done, moved to fibre which is 5GHz.

So is there any way around it or do I need a new printer now?

[Valsimot · Accepted solution]

You can enable 2,4GHz on your router (if supported), you can use a USB wired connection or you can get a new printer that supports 5GHz wi-fi.