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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Wardy1
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Connecting printer to a wireless network

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HP Desk Jet 3636 All-in-one
Microsoft Windows 10 (64-bit)

I have been round the houses and can't find a way to re-connect my printer after I changed Broadband providers.

 

I have watched videos on how to do all of this, tried two different computers (both printed previously).  I don't have the USB connection so need to connect it wirelessly.  I have followed the instructions, downloaded Support and Scan Drs, pressed WPS button on the routers.  I can't add my devise to my HP account as it says the serial number and product name do not exist (I have checked them and they are correct).

 

I am not technical so don't understand some of the solutions posted on this issue but am really frustrated that each way I try to do this fails and I can't access accurate support as the product number and serial number apparently do not exist.

 

Any straight forward advice gratefully recieved.  Thanks

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Valsimot
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Did you changed you r wireless router too ?

the printer can only connect to 2,4GHz wireless, if your new wi-fi router transmits at 5GHz wireless the printer can't connect to it. If you are unsure about the band (2,4 or 5) the wi-fi router is transmitting call your provider they should now.




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Vince2219
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I just bought an HP Envy 6000 ands try as I might following all steps suggested by Smart HP I can't get it to connect with

my Mac.  Any suggestions what other steps I can take?

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Wardy1
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Hi

 

Ah, yes that must be it.  I have done, moved to fibre which is 5GHz.

 

So is there any way around it or do I need a new printer now?

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Valsimot
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You can enable 2,4GHz on your router (if supported), you can use a USB wired connection or you can get a new printer that supports 5GHz wi-fi.




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