I have been round the houses and can't find a way to re-connect my printer after I changed Broadband providers.
I have watched videos on how to do all of this, tried two different computers (both printed previously). I don't have the USB connection so need to connect it wirelessly. I have followed the instructions, downloaded Support and Scan Drs, pressed WPS button on the routers. I can't add my devise to my HP account as it says the serial number and product name do not exist (I have checked them and they are correct).
I am not technical so don't understand some of the solutions posted on this issue but am really frustrated that each way I try to do this fails and I can't access accurate support as the product number and serial number apparently do not exist.
Any straight forward advice gratefully recieved. Thanks
the printer can only connect to 2,4GHz wireless, if your new wi-fi router transmits at 5GHz wireless the printer can't connect to it. If you are unsure about the band (2,4 or 5) the wi-fi router is transmitting call your provider they should now.
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