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HP Color Laserjet Pro MFP M277dw

My HP laptop detects my HP laserjet printer when connected with a USB cable, but it doesn't detect the printer when I unplug the cable. Both the laptop and the printer are connected to the wireless network, but my laptop can't detect the printer without a cable. It used to be able to wireless, but then something it happen and I can't make it work again. Anyone?

3 REPLIES 3
HP Recommended

Hi@Andreas701,Welcome to the HP Support Community!

 

Try these steps to re-install the printer driver - 

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

Thank you for your advice, but unfortunately didn't help. I still can't print wireless as I used to be able to...

HP Recommended

Hi@Andreas701,

 

Please follow page 15 for restore defaults setting HP Color LaserJet Pro MFP M277 User Guide – LINK

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